RETURN AN ORDER

It's our passion to design beautiful clothing, to help vulnerable women claim back their lives, and for you to love your orders! We strive to make your experience ordering online as effortless as possible - all while keeping our prices reasonable. 

As of Oct 16, 2026, we have revised our return and exchange process due to major changes in shipping requirements that billed shippers like us cannot keep up with (click here to read more on that).


NEED TO RETURN?

To qualify for a return, items must be in re-salable condition. Clothing cannot be worn or washed, and tags must still be on. If there is deodorant, makeup, or other stains on your item, please understand that we cannot resell it, so kindly gift to a friend.

Returns need to be sent back within 30 days of the date you received your package. 


GET A RETURN LABEL

We no longer provide return label service. However, instead of deducting a return label from your refund, you can create your own label and purchase it directly. Here's our tips to make it easy and possible:

  • Go to the post office with the taped up package to send to us. Many post offices have a self-service kiosk to skip the line. Follow the instructions on the screen of the kiosk. The label will print, and you'll stick it on the package. Hand in or drop off your package.
  • If you prefer for the post office to come to you at your home or workplace, use a label printing website such as Pirate Ship or USPS to print a label. 
  • Our return address is a P.O. Box, so only USPS can deliver to it. Our P.O. Box is the preferred return address, but if you can only send through UPS or FedEx, let us know here and we'll give you a special address.

When returning:

  • Ship to Elegantees  |  P.O. Box 55  |  Sherrill, IA 52073
  • Include the packing list with your item(s) inside the package. You can reuse the original mailer if you prefer, just tape it all up. 
  • Keep your tracking number receipt in case of any delivery mishaps. Once you receive your refund, you won't need it anymore.
  • When we receive the package, we'll process your refund within a few business days. The refund will be given to you even if you exchange by creating another order.
  • If you choose a store credit instead of a refund back on your card, that will save us credit card fees. This option is given to you on your packing slip. If you select it, we'll give you the store credit + 5% back as a bonus! Using a store credit is like using a gift card to pay online and you can use them on orders with discount codes applied.


TO EXCHANGE

On each product description, we list the measurements of the models and provide details on the fit, but that's not guaranteed to give you the best size for every design. After all, there are many variables about each woman's body that are not standard from height to proportions. We know that sometimes you will want to exchange your return for something else due to size, color, or fit.

To exchange, place another order. Your credit card will have a second transaction, but we do refund the returned order quickly after it's received by us.


FREE SHIPPING ON EXCHANGE ORDERS

When you place another order for the purposes of swapping an item, we don't want you to pay shipping again. There will be a one-time use code on your packing list to place a new order with the code. It will guarantee free shipping (US addresses only) no matter how much or little is in your cart.

Placing the order right away also ensures the item you want is going to be available, rather than waiting for us to manually put it on hold for you. It'll get shipped to you faster as well!

REUSING DISCOUNT CODES

When ordering your exchange order, you can reuse any discount or promo you used the first time. You might have trouble using them again if they were one-time codes, or if the promo expired. 
To carry forward a one-­time use discount code to use again, use this form and we’ll send you an invoice.


DEAR LOYAL CUSTOMERS,

For some of you, having to do returns from a self-serve process and getting the return label yourself may feel like a downgrade in our customer service. In a way it is, but here's the trade-off that we hope you'll receive well:

Since we are now offering free US shipping on orders over $100, if you get free shipping every time you place a new order, you will save so much on shipping. Previously, we didn't offer this at all. If you don't need to return, you got free shipping! If you need to return, you'll pay return shipping anyway like before, but not round trip because initial shipping was free. Exchanges and size swaps are about the same. Overall, you will pay less on shipping on each average order.

We still believe in giving the best service possible, so if there is anything that comes up that we make an error on. For example, suppose we send you the wrong item (hey, we're human, it happens). We will make sure you are taken care of and any inconveniences caused by our mistake will be turned into a fuss-free and pleasant experience.


ANY QUESTIONS?

We're listening. Email us at service@elegantees.com with the order number in your email subject line. We will be happy to help, and always want to make things right!